Part 3: Caution emotion at work – How to handle someone else’s anger at work

This is the third in a series on emotion at work. Having looked last time at how to handle your own anger at work, this month I'm focusing on dealing with someone else's anger. Angry people can be intimidating, so ...

By |2020-09-04T10:24:29+00:00December 19th, 2017|Emotions & Thinking, Teamwork|1 Comment

Five strategies for avoiding conflict and why you should ditch them all

What do you think of when you hear the word 'conflict'? I think for a lot of us, conflict conjures up a particularly bad Eastenders' Christmas - raised voices, harsh words, fists flying, someone trying to calm things down by ...

By |2020-09-04T10:28:56+00:00May 24th, 2017|Emotions & Thinking, Leadership, Teamwork|0 Comments
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